Our Commitment to Your Privacy

At Momochan, your trust is extremely important to us. When you visit our website or make a purchase, you share certain information with us. We respect that trust and are committed to protecting your personal information with the highest level of care.
This Privacy Policy explains what information we collect, how we use it, and how we keep it safe while you interact with www.momochan.in.
Our goal is simple: to ensure that your experience with Momochan remains safe, transparent, and enjoyable.

Information We Collect

To provide a smooth shopping experience, we may collect the following types of information:

  1. Identity Information
    This includes your name, language preference, contact information, and location.
  2. Transaction Information
    Details related to purchases such as payment information, order history, returns, and purchase records.
  3. Geolocation Data
    When you access our services through mobile devices, certain location data may be collected.
  4. Commercial Information
    If you subscribe to our newsletters or promotional emails, we may collect information related to your communication preferences.
  5. Preference Information
    This includes your interests, tastes, and product preferences that help us improve your shopping experience.
  6. Technical Information
    Browser type, IP address, and other technical data required for website functionality.

Some fields may be marked mandatory when placing orders or registering an account. If these details are not provided, certain services may not function properly.

How We Use Your Information

The information you share with us helps us serve you better. We mainly use this information to:

  • Process and deliver your orders
  • Manage your account and purchases
  • Respond to your queries and support requests
  • Improve our products and services
  • Send relevant updates, offers, or communications if you choose to receive them

We only collect information that helps us provide better service to our customers.

Sharing of Information

Momochan treats your personal information with strict confidentiality.
We do not sell, exchange, or rent your personal information to third parties.

However, information may be shared in the following situations:

Service Partners

Trusted partners such as payment gateways, delivery providers, or technical service providers who assist us in operating our business. These partners are obligated to maintain confidentiality.

Legal Requirements

If required by law, legal authorities, or court orders, we may share information as part of legal processes.

Data Accuracy

We encourage users to provide accurate and updated information when using our services. This helps us ensure that orders, communications, and services are delivered efficiently.

Security and Confidentiality

Protecting your information is a top priority for us.
To safeguard your data, we use industry-standard security measures including:

  • Secure encryption protocols during data transmission
  • Compliance with PCI DSS standards for payment data protection
  • Additional security features to prevent unauthorized access

While no online platform can guarantee absolute security, we continuously work to maintain strong protection systems.

Your Choices

We believe customers should always have control over their personal information.
You may:

  • Opt out of promotional emails and newsletters at any time
  • Update or modify your personal information through your account
  • Adjust advertising preferences
  • Block or disable cookies through browser settings

Please note that some information may be necessary for providing certain services.

Children’s Privacy

Momochan websites are intended for use by adults.

We do not knowingly collect personal information from individuals under the age of 18. If we discover that such information has been provided, we will remove it promptly.

If a user under 18 wishes to use the website, they must do so with the involvement of a parent or guardian.

Changes to This Policy

As our business evolves, we may update this Privacy Policy from time to time. Any changes will be reflected on this page to keep users informed about how their information is handled.

Contact Us

If you have any questions about this Privacy Policy or wish to update your information, please contact us:
Email: customercare@momochan.in
Address:Norin Industries Pvt. Ltd. Reckjoani, Raharjat 24 Paraganas (North) Kolkata, West Bengal – 700135
Phone: +91-98325-14429
Customer Support Hours: 9:00 AM – 6:00 PM
Closed on Sundays and Public Holidays.