Payments

What payment methods do you accept?

We accept multiple payment options including Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).
Please note that COD may not be available at all locations. You can check availability by entering your PIN code at checkout.

Is it safe to shop online using my card?

Yes, it is completely safe. We use 256-bit SSL encryption to ensure that your payment details are secure and protected.

Is there a limit for Cash on Delivery orders?

Yes, the maximum order value for Cash on Delivery is ₹2,500. For orders above this amount, you can pay using cards, Net Banking, or other online methods.

Why is Cash on Delivery not available for my location?

COD availability depends on our courier partners. If your location is not serviceable for COD, you can still place your order using online payment methods.

What can I do if COD is not available for my address?

You can complete your purchase using Credit/Debit Cards or Net Banking. If needed, you can contact your bank to activate these services.

Are there any hidden charges?

No, there are no hidden charges. The price you see at checkout is the final amount you pay.Check that your internet connection is working.
Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. If your payment is debited from your account after a payment failure, your bank or card may take 2 to 7 business days to process it and such orders will not be processed.

What should I do if my payment fails?

If your payment fails, please try again after checking your details such as card information, billing address, and internet connection.
In some cases, the amount may be debited but not received by us immediately. If this happens, your bank will usually reverse the amount within 2–7 business days.

Shipping & Delivery

When will I receive my order?

Delivery timelines vary based on your location. You can check the estimated delivery date by entering your PIN code on the product page.
During sales or promotional periods, delivery may take an additional 2–3 business days.

What happens if I am not available at the time of delivery?

If you are unavailable, our delivery partner will attempt delivery again or contact you to reschedule.

Will I be charged for delivery?

Shipping charges may vary based on ongoing offers and promotions on the website.

How can I track my order?

You can track your order by following these steps:

  • Log in to your Momochan account
  • Go to “My Account”
  • Select “Order History”
  • Click on “View Details” for your order
  • Use the “Courier Tracking” link
Will all items in my order be delivered together?

We try to ship all items together. However, in some cases, products may be shipped separately from different locations. You will be notified for each shipment.

Can I change my delivery address or mobile number after placing an order?

Currently, changes are not possible once the order is placed. However, you can cancel the order before it is packed and place a new one. No cancellation charges will apply.

What should I do if I receive a damaged package?

If the package appears tampered or damaged, please do not accept it and contact our support team immediately.

Returns & Exchange

What is your return and exchange policy?

You can request a return or exchange within 8 days of delivery. The product must be unused, unwashed, and returned with all original tags, packaging, and accessories.

Can I exchange a product for a different one?

Currently, exchanges are only allowed for size changes of the same product, subject to availability.

When will I receive my exchanged product?

Delivery timelines for exchanged products depend on your location. During sales or promotions, it may take an additional 2–3 business days.

Can I cancel my exchange request?

Yes, you can cancel the exchange request before the item is dispatched. After cancellation, you can place a new return request if needed.

Can I return a product without the original packaging?

Yes, but please ensure the product is properly packed and includes all original tags and accessories.

Can I return part of a promotional or discounted order?

Yes, you can return individual items. The refund will be adjusted based on the product returned.

What if I purchased a Buy 1 Get 1 or bundle offer?

You can return individual items. Refunds will be issued based on the value of returned products. For exchanges, adjustments will be made based on original pricing and stock availability.

What if I receive a damaged, defective, or wrong product?

In such cases, you can raise a return request through the website. Exchanges are not applicable for these issues.

Refunds

How long does it take to receive a refund?

Refund is initiated within 2 business days after product pickup
It may take 2–7 business days for your bank or wallet to process the refund

How will I receive my refund if I paid online?

Refunds will be credited to your original payment method (card, bank account, or wallet).

How will I receive a refund for Cash on Delivery orders?

Refunds for COD orders are processed to your bank account or UPI ID.

Can I get a cash refund for COD orders?

No, cash refunds are not available. Refunds will be processed digitally.

Returns Process

How do I return a product?
  • Go to “Order History” in your account
  • Select the product and request a return
  • Pack the product and hand it over to the courier partner
  • Refund will be processed after inspection
When will my return be picked up?

Pickup will be arranged within 3 business days after the return request is placed.

Can the product be picked up from a different address?

No, pickup is only available from the original delivery address.

When will I receive my refund after returning a product?

Refund is processed after quality check:

  • Online payments: 2–7 business days
  • COD: Bank transfer or store credit options available
When will I receive a refund for a cancelled order?
  • Online payments: Refunded to original payment method within 2–7 business days
  • COD orders: No refund required since no payment was made