At Momochan, customer satisfaction is very important to us. If you face any issue with your order, our team will do its best to assist you and find a suitable solution.

Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible after placing the order.
We always try our best to assist with cancellation requests. However, once an order has been shipped, cancellation may not be possible as it is already in the delivery process.

Damaged or Incorrect Products

If you receive a damaged product or an incorrect item, please inform our customer support team within 72 hours of delivery.
To help us resolve the issue quickly, customers may be asked to provide order details and relevant information about the issue.

Refund & Exchange Conditions

Momochan reserves the right to refuse refunds or exchanges if the product has been used, tampered with, or altered after delivery.
Products must remain in their original condition in order to be considered for any resolution.

Pre-Order Purchases

Please note that pre-order purchases are not eligible for refunds or exchanges.
Pre-orders are processed based on advance production or limited availability, which makes cancellations or returns difficult once the order is confirmed.